Privacy Policy
Pynenburg & Collins Architects values your privacy and cares about the way in which your personal information is treated.
This Privacy Policy explains:
what personal information we collect about you;
how we collect your personal information;
how we use your personal information;
how you can access/amend your personal information;
how long we hold personal information;
who you can contact for further information; and
In this Privacy Policy:
"we" means Pynenburg & Collins Architects Ltd or any partnership, entity or undertaking authorised to provide you with our products or services;
"you" means you, the person visiting our website, providing us with personal information or purchasing or using our products or services;
"products and services" means all products and services we provide and anything else we do for you, including your use of our website; and
"website" means our website accessible at pc-architects.co.nz
What personal information do we collect about you?
We may collect personal information from you when you visit our website, contact us, request information from us, submit a form on our website, engage our architectural or other services, or when you engage with one or more of our staff and/or consultants.
The personal information that we process may include:
Your full name (including name prefix or title)
The company you work for and your title or position
Your relationship to a person
Your contact details, such as your postal address, email address and phone number(s)
Financial or payment-related information
Technical information, such as information from your visits to our website or applications or in relation to materials and communications we send to you electronically (this could include things like email delivery status and open rates)
Information you provide for the purpose of attending meetings, which may include dietary or access requirements
Identification and background information provided by you or collected as part of our customer due diligence
Any other information relating to you which you may provide to us, or that may be provided to us on your behalf, or that might be generated by us in the course of providing services to you.
How we obtain your personal information
We collect information from you as part of our customer due diligence and business acceptance processes, and as necessary in the course of providing architectural services
We collect your personal information while monitoring our technology tools and services, including our website, and email communications sent to and from Pynenburg & Collins Architects Ltd
We gather and record information about you when you provide it to us, or interact with us directly, for instance engaging with our staff or submitting a form on our website
We may collect or receive information about you from other sources, for example publicly available contact information
How we use your personal information
Pynenburg & Collins Architects Ltd collects and processes personal information about you in a number of ways, including through your use of our website and in the provision of services by us. We use that information:
To verify your identity
To provide and improve this website, including auditing and monitoring its use
To provide and improve our services to you and to our clients, including working with you directly to improve our services, or addressing any particular matters you raise with us about our services
To promote and market our services
To manage and administer our relationship with you and our clients, including organising meetings with you or invoicing and payment communications
To fulfil our legal, regulatory and risk management obligations, including any applicable law, court order, other judicial process, or the requirements of a regulator, and as otherwise required or permitted by law.
For the purposes of recruitment
Any other specific purpose which you will be notified of at the time that your personal information is collected
Use of Pynenburg & Collins Architects Ltd website
Our email address and phone number are available on our website, and we may collect your personal information when you make contact with us.
The Pynenburg & Collins Architects Ltd website places small text files called ‘cookies’ on your device. You can read more about how we collect your data using cookies, why we collect, and how you can manage cookies permissions in our Cookie Policy.
Marketing and other emails
We use personal information to understand how you engage with the emails and other materials, such as architectural information, that we send to you. This includes tracking personally identifiable email opens, clicks on the links to the information that we include in email and whether and how you visit our website after you click on that link (both immediately and in the future).
We do this by using software that places a cookie on your device which tracks this activity and records it against your email address. Please see our Cookie Policy for more information on cookies and how to manage and remove them.
If you no longer wish to receive marketing communications from us, you may unsubscribe at any time by emailing us at office@pc-architects.co.nz.
Architectural and other services
We collect, use and retain personal information in the course of our provision of services we provide to our clients. We process personal information provided to us by our clients, or on our clients’ behalf, to deliver our services. This information may be shared with trusted third parties to an extent that is reasonably necessary to conduct the provided service.
To verify your identity and conduct other customer due diligence we may also process identification and background information as part of business acceptance processes, financial processes and administrative functions.
Please also see ‘Who we share your personal information with’ and ‘Which countries we transfer your personal information to’ below.
On what basis we use your personal information
We use your personal information on the following bases:
To perform a contract, such as engaging with an individual to provide architectural or other services
For the establishment and undertaking of our architectural services for our clients.
To comply with legal and regulatory obligations
For legitimate business purposes as described in the ‘How we use your personal information’ section above.
How long we keep your personal information
We will keep your personal information for as long as necessary to achieve the purpose for which it was collected.
If we no longer require your personal information, we will either destroy the information or anonymise it so it cannot be personally attributed to you.
Who we share your personal information with
We may share your personal information with certain trusted third parties within the scope defined in contractual arrangements in place with them, including:
Professional advisers to and auditors of Pynenburg & Collins Architects Ltd
Suppliers to whom we outsource certain administrative, IT or other support services
Parties we engage with in the course of the services we provide, with the prior consent of our clients, such as consultants, territorial authorities, contractors, suppliers, and others directly involved in any project we undertake for our clients.
We may also share personal information with regulatory authorities, and government agencies where necessary, or as described in the ‘How we use your personal information’ section above.
We may, on rare occasions, be required to disclose personal information in compliance with legal or regulatory requirements. On these occasions, we will endeavour to notify you before your personal information is disclosed; however in some cases we may be legally restricted from doing so.
If you engage with Pynenburg & Collins Architects Ltd on online platforms, applications or websites other than the Pynenburg & Collins Architects Ltd website, such as social media websites, you may review their privacy policies for details about how they use your personal information.
We do not sell or rent personal information to any third parties.
Right to lodge a complaint
If you have a concern about the way we handle your personal information, or any of our privacy practices, you must first contact us so that we can resolve the relevant matters. If you are dissatisfied with the outcome of matter raised, you have the right t lay a complaint with the Privacy Commissioner.
Privacy Contact Person
Karyn Henson
Email address
karyn@pc-architects.co.nz
Address
Level 10, 76-86 Manners Street, Te Aro, Wellington 6011
